Shipping & Handling Information
FREE SHIPPING ON ORDERS OVER $25.00 (US ONLY, some restrictions apply)
In most cases, orders placed through this Truck Stuff Direct network web site, or be telephone, ship within 24-48 hours. Please wait 7 to 10 business days (weekends and holidays excluded) before contacting us on the status of your order. We will not respond to order status requests prior to the preceding time period. If your order is placed after 3 PM EST., the order will not be considered placed until the following business day.
Standard Ground Shipping:
Most items ordered through Truck Stuff Direct are shipped to you via FedEx. In most cases this allows you to receive your order within approximately 1-5 business days.
Some products may be “special ordered” or “factory back ordered” items, which means it will be shipped directly from the manufacturer. Due to the nature of special orders, please allow up to ten business before requesting order status on special order products. This allows us to keep our prices low and our shipping times a quick as possible.
Truck Stuff Direct prides itself on offering the largest selection of “GREAT STUFF FOR YOUR TRUCK” on the Internet, which includes pieces such as wheel to wheel truck steps and one piece grille guards. Parts such as these are generally too large to be shipping via UPS or FedEx and must be shipped via common carrier. Shipping charges for pieces that require truck freight are not included in any “Free Shipping” specials, and are the responsibility of the customer. Typical truck freight rates are from $50 – $250 depending on the product size and weight. Items shipped via truck freight also typically take longer than UPS or FedEx transit times. Please allow 14 days before calling in to check the status of any order that will ship via common carrier. On truck freight items you MUST note any damage to the delivered goods with the freight company before signing for your delivery.
Truck Freight Shipping Adjustments:
Truck Stuff Direct makes every effort possible to ensure that all items that must be shipped via truck freight are listed on the product page with a note explaining the shipping method and charges that apply to the product. However due to product updates and new products we are unable to list every item that must be shipped via truck freight right away. Truck Stuff Direct reserves the right to adjust the shipping cost on any order accordingly. In the event that a shipping cost must be adjusted, the customer will be notified by a member of our customer support staff prior to the order actually being filled.
If your product is damaged in shipping, you will need to file a damage claim directly with the freight company. Shipping companies typically require that damage claims be filed within FORTY-EIGHT HOURS of delivery. Please retain all packaging materials in order to support your shipping damage claim. Truck Stuff Direct will gladly re-ship your order to you, but we are only able to do so after receiving payment from the shipping company on your claim. If your claim is denied by the shipping company, we are not able to re-ship the product/order.
Products Lost in Shipping:
Truck Stuff Direct can not be held responsible for products lost by a shipping company. If your product is lost in shipping, you will need to file a loss claim with the shipping company and not with Truck Stuff Direct. We are only able to re-ship your product after receiving payment from the shipping company.
Truck Stuff Direct no longer offers shipping to APOs. We apologize for any inconvenience.
Truck Stuff Direct can not be held responsible for any reason that FedEx or UPS is not able to deliver your order ie: bad weather, broken down vehicle, act of God, etc.). We are 100% responsible for helping you track your order and delivering the right products to the right people. If you allow us to replace a returned item, there will be no handling charges.
Canadian shipments are subject to actual shipping fees and are not eligible for free shipping promotions. Additionally, all tariffs, customs duties, brokerage fees, value added taxes (VAT) and customs clearance fees are the sole responsibility of the Canadian buyer and are separate fees additional to the original shipping fee. Buyer should expect a bill from the shipping company for all duties, customs fee, etc.. It will be the buyer’s responsibility to pay those fees to the shipping company upon receipt of the bill.
*Canadian customers are responsible for all return shipping costs & associated fees.
International orders must exceed $1000 US before freight.
If your order is shipping OUTSIDE the 48 continental United States, shipping rates will reflect SECOND DAY AIR shipping to your location. For a shipping rate, please email us at: TruckStuffDirect@gmail.com .
We strive for 100% satisfied customers and will never knowingly disappoint you. Please contact us in the manner you prefer if any questions arise that cause you any concern. Thank you and have a great day!